Rules & prohibited items

Never allowed on Papajo

• Gold, silver, jewellery, coins, cash, gift cards or currency of any kind
• Medicines, supplements, injections or anything needing a prescription
• E-cigarettes, vapes, tobacco, alcohol, drugs or narcotics
• Weapons, ammunition, knives, drones, satellite phones, walkie-talkies
• Live animals, plants, seeds, meat or fresh food
• Sealed packages whose contents the traveller cannot inspect
• Counterfeit or replica goods, or anything illegal in the origin country or India

Customs

Under India's Baggage Rules 2026, a passenger can bring goods worth up to ₹75,000 duty-free (plus one laptop). Allowances cannot be pooled between passengers. Papajo blocks requests above ₹75,000. The traveller is responsible for declaring goods and must carry the purchase bill. Any duty charged above the free allowance is agreed between buyer and traveller in chat before purchase.

How your money is protected

1. The buyer pays Papajo only after accepting a traveller's offer.
2. The traveller buys the item only after the buyer has paid.
3. At handover, the buyer checks the item and then shares a 4-digit delivery code.
4. Papajo pays the traveller (item cost + reward) after the code is confirmed.
5. If the item is not delivered, the buyer is refunded in full.

Travellers

Travellers must provide a valid passport and flight ticket for verification by Papajo before their first delivery. Never accept money or items outside Papajo. Travellers may inspect every item and can refuse any item they are not comfortable carrying.

Papajo is a platform operated by Mauli Infotech (OPC) Pvt. Ltd. that connects buyers and independent travellers. Questions: support@mauli-infotech.co.in